( All our Cigars are inspected by a Cigar Specialist prior to dispatch.
If you ordered full boxes, these will be lined with bubble wrap around the foot and head of the cigars to avoid any damage while traveling. We will also include when this it fits, a Boveda pouch – with our compliments – to ensure your cigars can withstand their travels whilst maintaining the perfect relative humidity.
If you ordered single cigars they will be packed inside a travel proof Humi-Pouch. If you ordered packs this is on request. You can rest assured the cigars won’t be damaged by the time they reach you.
To ensure compliance with GDPR regulations and prioritize the confidentiality and security of our customers’ personal information (including credit card details, name, address, and email), we employ a secure and encrypted transmission method for all such data. Our website is protected globally with the highest standard of encryption certification, Secure Socket Layer (SSL).
Respecting your privacy is of utmost importance to us. We not only respect it but also take necessary measures to safeguard it. Our Privacy Policy guarantees the confidentiality of all your data, including your email address. We assure you that our mailing lists will never be sold or leased to any third party. Any information you provide will be treated as strictly confidential and will not be shared with any other company or entity. When you register on our site and use our products and services for the first time, we record your name, address details, and password.
shipping
Shipping times are : For other destinations : 10 to 15 working days (including customs inspection). These times are estimates only: Any overrun in terms of lead times shall not give rise either to damages or to withholding or cancellation of the order by the Buyer.
Warranty
The seller guarantees that the goods are manufactured, inspected and packaged without material defects. Products must be inspected by the customer on delivery, and any reservations or claims relating to shortages or apparent defects must be made within 48 hours of receipt of the order. Please include photos of the outside of the package and a video of the contents after opening.
In the event of apparent defects, we will replace the defective parts, subject to verification of the alleged defects.